The house of quality is a voice of customer analysis tool and a key component of the quality functional deployment technique.
House of quality roof represent.
It is a process of listening.
It is a tool to translate what the customer wants into products or services that meet the customer wants in terms of engineering design values by way of creating a relationship.
It starts with the voice of the customer.
House of quality diagrams use a design that resembles the outline of a house and can be created using technical and competitive benchmarking data.
The house of quality s distinctive roof matrix helps engineers specify the various engineering features that have to be improved.
The roof of the house.
Quality function deployment qfd is a method developed in japan beginning in 1966 to help transform the voice of the customer into engineering characteristics for a product.
This represents quality monitoring.
For marketing executives it represents the customer s voice.
House of quality refers to a well known process for product development that is inspired by customer desires for product or process development and anchored by the capabilities and resources of the organization seeking to meet those desires.